Privacy Policy

The following is the full legal jargon of our privacy policy and statement.

"Welcome to the comprehensive legal framework of our privacy policy and statement.

In a nutshell, our commitment is clear: we vow to safeguard your private information and uphold the responsibility that comes with having access to such information.

Hotwash Australia is dedicated to delivering the finest products and services to our customers through an unparalleled range of offerings.

Recognizing the paramount importance of securing your personal information, this document articulates our privacy policy commitment. It outlines our pledge to respect and protect any personal information you entrust to us.

Our Privacy Policy is designed to guarantee your right to privacy, acknowledging that any personal information collected about you will be utilized solely for the purposes outlined in our policy. We prioritize your confidence in knowing that any personal information shared with us will be treated with the utmost respect, ensuring the protection of your privacy.

Our commitment to personal information aligns with the National Privacy Principles, as mandated by the Privacy Act and other pertinent laws. Rest assured, your personal information is handled in accordance with the highest standards of privacy protection."

Our Privacy Policy is a testament to our unwavering commitment to safeguarding your right to privacy. We fully acknowledge that any personal information we may collect about you is exclusively intended for the purposes outlined in our policy. We prioritize building your confidence in knowing that any information we collect from you or receive on your behalf will be handled with the utmost respect, ensuring the comprehensive protection of your personal data.

Our dedication to the responsible management of personal information aligns with the highest standards. We adhere to the National Privacy Principles, as defined in the Privacy Act and other applicable laws, to ensure the robust protection of your personal information. Your privacy is not just a priority for us—it's a fundamental principle embedded in every aspect of our approach to handling and safeguarding your valuable information

Who is Hotwash Australia?

Hotwash Australia produces and supplies Australia’s most reliable and cost efficient  industrial parts washing machines. Making use of an environmentally friendly chemical in our hot water based machines, we pride ourselves on taking every precaution to preserve the environment we operate in.

Personal Information.

When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

Why we collect your personal information.

We collect and receive personal information from our customers in order to conduct our business, keeping the client informed of new articles, videos, pod-casts and products.

How do we collect your personal information?

Where reasonable and practical we will collect your personal information only directly from you. At face to face consultation, via email, via phone conversation or via standard mail.

To whom will we disclose your personal information?

Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to. Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:

  • The organisation has a commitment to protecting your personal information at least equal to our commitment; and
  • you have consented to us doing so.

Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.

Direct Marketing.

From time to time we may use your personal information to provide you with current information about related or special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. If you do not wish to  receive marketing information, you may at any time decline to receive such  information by contacting our office by  telephoning 1800 954 374 or by writing  to us at Po Box 19 Welshpool, Perth, WA Western Australia 6986

There is no charge for removing your  name and address from our data base.

Updating your personal information.

It is important to our relationship that the  personal information we hold about you is accurate and up to date. During the course of our relationship with you we  may request that you inform us if any of your personal information has changed. If you  wish to make any changes to your personal information, you're welcome to contact us proactively. We will generally rely on you to inform us if the information we hold about you is inaccurate or incomplete.

Access to your personal information.

We are committed to providing you with access to the personal information we hold about you. You may request access to any of your personal information held by us at any time. To do so, please use the contact details provided above. Please note that we may charge a fee to cover the costs associated with retrieving and supplying the requested information.

In certain circumstances, we may be unable to grant access to your personal information. Examples include situations involving existing or anticipated legal proceedings with you, or if your request is deemed vexatious. If we deny your access request, we will provide you with a clear explanation for the decision. Our goal is to ensure transparency and understanding in cases where access to personal information is restricted.

Business without identifying you.

In most circumstances it will be  necessary for us to identify you in order to successfully do business with you. However, wherever lawful and practicable to do so, we may agree to enter into a business arrangement you without providing us with personal information. These situations will be managed on 

Where sensitive information is collected, stored, used or transferred about you, we  will only use this information if you have consented or in the exercise or defence of a legal claim. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional  association or trade unions, sexual preferences, criminal record, or health.

How safe and secure is your personal information that we hold? We will take all reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Further Information.

You may request further information about the way we manage your personal information by contacting:

Hotwash Australia
Po Box 19 Welshpool, Perth, WA Western Australia 6986

Change in our Privacy Policy.

We are constantly reviewing all of our  policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and  market place practice. As a consequence we may change this privacy policy from time to time or as the need arises. This privacy policy was last updated 19.12.2023